Shipping Policy.

General Shipping Policy

Primovaa ships products using shipping carriers and services selected according to the order, destination, package characteristics and available shipping options.

Available shipping methods may vary depending on the customer's location, product type, order size and other shipping requirements.

The shipping carrier shown or selected for an order may therefore vary.

Order Processing

Order processing is the period during which Primovaa receives, reviews and prepares an order before shipment.

Processing can include payment verification, order review, artwork review, proof approval, production preparation, packaging and other necessary steps.

An order is not considered shipped until it has been handed to the applicable shipping carrier.

Custom Product Production

Custom printed products may require production time before shipment.

Production time can depend on the product, quantity, artwork, proof approval, materials, finishing requirements and order specifications.

Shipping Methods

Depending on availability, Primovaa may use common U.S. shipping carriers and services for domestic deliveries.

FedEx Shipping

FedEx is one of the major carriers used for shipping within the United States. Depending on the destination and order, available services may include FedEx Ground, FedEx Home Delivery and expedited FedEx services.

FedEx currently lists Ground delivery within the contiguous United States at approximately 1–5 business days.

FedEx Home Delivery also lists approximately 1–5 days for deliveries within the contiguous United States and is designed for residential addresses.

Alaska and Hawaii can require longer transit times.

Exact delivery timing depends on the shipment origin, destination and service selected.

USPS Shipping

USPS may be used for eligible U.S. shipments, particularly packages where postal delivery is appropriate.

USPS Ground Advantage currently provides an expected delivery standard of approximately 2–5 business days for eligible domestic packages.

USPS delivery estimates are not guaranteed and can vary depending on destination and other circumstances.

USPS tracking is included with Ground Advantage shipments.

UPS Shipping

UPS may also be used for eligible U.S. orders depending on shipping requirements and availability.

UPS Ground is generally a standard domestic ground service with delivery timing based on the origin, destination and selected service.

Where UPS is selected, the delivery estimate provided for the shipment should be used as the applicable carrier estimate.

Expedited Shipping

Expedited shipping may be available for certain orders.

Carrier services can include options such as two-day, next-business-day or other faster services depending on the carrier and destination.

Expedited shipping affects carrier transit time. It does not necessarily eliminate the production or order processing time required before shipment.

Delivery Estimates

Delivery estimates depend on the shipping service, shipment origin, destination, carrier network and other circumstances.

Carrier estimates should be treated as estimates unless a specific service provides a stated delivery commitment.

Weekends, holidays, weather, carrier disruptions and other circumstances may affect delivery.

Business Addresses

Some carrier services are specifically designed for business or commercial addresses.

Delivery schedules and available services can differ from residential delivery.

Customers should provide a complete and accurate business address and include any required suite, floor or unit information.

Residential Delivery

Residential shipments may be handled by services designed specifically for home delivery.

FedEx Home Delivery, for example, provides residential delivery services throughout the United States.

Residential delivery timing depends on the destination and carrier service.

Weekend Delivery

Weekend delivery depends on the carrier, service, destination and availability.

Some FedEx residential services provide Saturday and Sunday delivery to eligible locations.

Weekend delivery should not be assumed unless the applicable carrier service confirms it.

Order Tracking

Where tracking is available, a tracking number may be provided after an order has been shipped.

Tracking information is controlled by the applicable shipping carrier and may take some time to appear after the carrier receives the package.

Customers should use the tracking information supplied with their shipment to monitor delivery progress.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

This includes the correct street address, apartment, suite, unit, ZIP code and other relevant delivery information.

Primovaa may not be responsible for delays or additional shipping costs caused by an incorrect or incomplete address supplied by the customer.

P.O. Boxes

Not every carrier or shipping service delivers to P.O. Boxes.

For example, FedEx Ground and FedEx Home Delivery do not deliver directly to P.O. Boxes.

Customers using a P.O. Box should ensure that the selected shipping service supports that destination.

Split Shipments

An order containing multiple products may, where necessary, be shipped in more than one package or shipment.

Different products may have different production or fulfillment requirements.

Customers may therefore receive multiple tracking numbers or packages for a single order.

Shipping Delays

Shipping delays may occur because of circumstances outside Primovaa's control.

• Carrier network delays.
• Weather conditions.
• Transportation disruptions.
• Holidays and increased shipping volumes.
• Incorrect or incomplete addresses.
• Customs processing where applicable.
• Operational disruptions.
• Natural disasters or emergencies.

A shipping delay does not automatically qualify an order for a refund.

Lost Packages

If tracking indicates that a package has been lost, customers should contact Primovaa so the shipment can be reviewed.

Primovaa may work with the applicable carrier to investigate the shipment and determine the appropriate next step.

Customers should retain tracking information and any relevant delivery documentation.

Damaged Packages

Customers should inspect packages when they arrive.

If the outer packaging or products appear damaged, customers should photograph the packaging, shipping label and damaged products where possible.

Damage should be reported to Primovaa as soon as reasonably possible.

Refused Packages

Refusing a package does not automatically constitute an approved return or cancellation.

Customers should contact Primovaa before refusing delivery where possible.

Additional shipping or return costs may apply depending on the circumstances.

Failed Delivery

A carrier may make multiple delivery attempts or provide instructions for pickup depending on the carrier and destination.

Customers should follow the carrier's tracking and delivery instructions when a delivery attempt is unsuccessful.

If a package is returned because delivery could not be completed, additional shipping charges may apply for reshipment.

Carrier Changes

Primovaa may use a different carrier or shipping service when necessary because of availability, destination, package requirements, carrier capacity or operational considerations.

A carrier change does not necessarily change the shipping service level purchased or applicable delivery estimate.

Holidays and Peak Periods

Shipping and production may take longer during holidays, promotional periods, seasonal peaks and periods of high order volume.

Customers should allow additional time when ordering products for a specific event, holiday or deadline.

Weather, Emergencies & Unavoidable Events

Severe weather, natural disasters, emergencies, transportation disruptions, carrier interruptions and other events outside reasonable control may affect production or delivery.

Primovaa will not treat such events as ordinary shipping delays caused by its normal fulfillment process.

International Shipping

International shipping may be available for certain products and destinations.

International delivery times can vary significantly based on destination, carrier, customs processing, transportation and local delivery conditions.

International shipping availability may depend on the product and destination.

Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.

These charges can depend on the destination, shipment contents, declared value and applicable local requirements.

Customers receiving international shipments may be responsible for applicable customs-related charges unless the applicable shipping arrangement states otherwise.

Customs processing can also affect delivery timing.

Signature Requirements

Some shipments may require a signature depending on the carrier, service, package value or delivery circumstances.

Where a signature is required, the recipient should follow the carrier's delivery instructions.

Shipping Costs

Shipping charges may depend on the destination, package size, package weight, selected service, carrier rates and other applicable factors.

The shipping charge applicable to an order may be shown during the ordering process where shipping rates are available.

Shipping costs may vary between standard and expedited services.

Free Shipping

If Primovaa offers free shipping on qualifying orders, eligibility and applicable conditions will be communicated with the relevant offer.

Free shipping does not necessarily mean expedited shipping. Unless specifically stated otherwise, free shipping refers to the applicable standard shipping service.

Delivery Responsibility

Primovaa is responsible for preparing orders for shipment and working with the applicable carrier where shipping issues arise.

Once a package is handed to the carrier, delivery is also subject to the carrier's network, procedures and operational conditions.

Primovaa will make reasonable efforts to assist with shipment issues that are reported to us.

Order Changes

Customers should request shipping-address or order changes as soon as possible.

Changes may not be possible after an order has entered production, packaging or shipment.

Additional shipping or production costs may apply where changes are possible.

Shipping and Order Cancellation

Cancellation requests should be submitted as soon as possible.

Custom orders may not be cancellable after production, packaging or shipment has started.

For full details regarding cancellations and refunds, customers should review Primovaa's Refund & Return Policy.

Shipping and Returns

Returns, replacements and refunds are handled according to Primovaa's Refund & Return Policy.

Customers should contact Primovaa before returning a product so that the appropriate return instructions can be provided where required.

Shipping costs associated with an approved return may depend on the reason for the return and the circumstances of the order.